SHIPPING & REFUND POLICY

Free Shipping Zones

We offer FREE delivery to the following countries and cities:

United States (Shipped by SF Express, 7-14 business days delivery time*)
United Kingdom (Shipped by Hong Kong Post or SF Express, 7-14 business days delivery time*)
Asia: Hong Kong, Macau, Taiwan, Singapore, Malaysia, Thailand, Korea (Shipped by SF Express, 2-7 business days delivery time*)

*Please note that delivery times are approximate and for reference only. The transit time of all shipments will not be guaranteed, we sincerely thank customers for their great understanding.  

International Shipping 

We ship worldwide. We aim to dispatch your order within 3-4 days. Your order will be lovingly packed and shipped from our home Hong Kong directly to your doorstep by SF Express, Hong Kong Post, or UPS. 

The delivery time* may vary based on your shipping address. Please contact us at hello@invisible-company.com if you can’t find your country at the checkout.

*The transit time of all shipments will not be guaranteed, we sincerely thank customers for their great understanding.  

Packaging materials

We aim to reduce waste as much as possible. Apart from using our own #INVISIBLEBAG mailer bags where possible, we also use recycled materials and boxes to ship your order. So sorry if we get your hopes up if a box of ‘cookies’ arrives at your doorstep! You can dissolve the mailer (we’d love it if you tag us on Instagram when you do!) and please re-use / recycle the box.

If you purchase #INVISIBLEBAG, to keep them in optimal condition, they are packed within regular PE polybags. We strive to find the most economical and sustainable way to pack our products to reduce the number of polybags we require, please reuse and recycle the outer packaging to offset the carbon footprint.

Shipping delay

The Invisible Company is not liable for delays in delivery caused by any case of “force majeure” occurring notably in logistics companies or by an act or omission of a customer. 

In case(s) of delayed delivery, which will not give rise to any penalty nor indemnity, and cannot be used as reason for canceling the order; nevertheless our team will do our best to offer assistance to track the shipment and keep them posted on the delivery status.

Lost shipments

The Invisible Company is not liable for lost shipments caused by any case of “force majeure” occurring notably in logistics companies or by an act or omission of a customer; nevertheless we will do our best to offer tracking assistance.

Import duties, taxes & charges

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

These charges will normally be collected by the delivering freight (shipping) company or when you pick the item up, please do not confuse them for additional shipping charges.

For international orders, the Invisible Company declares full product value on customs forms. We do not mark merchandise values below value, mark items as ‘gifts’, or in any form of false information!

Refund policy

There is no product warranty applicable, Invisible Company is responsible for quality control and checking before the delivery based on our internal quality control standard and product characteristics.

We promote sustainability with water soluble, biodegradable, compostable, susceptible to damages if not store properly or in high temperature and humid environment. To avoid return and unnecessary impact of transportation, packaging and waste, we do recommend clients to ensure their needs for Invisible Company Products, and or contact our team if there are any questions.

Please note that 5-10% tolerance variance (size, thickness, printing and quantity) is applicable to each order.

To the extent allowed by applicable laws, there shall be no refunds and/or the Products cannot be returned.